You are guaranteed to be 100% satisfied with anything that you order. If you are not happy for any reason at all (or even no reason at all), you can return it for your choice of either a full refund or exchange. All returns must be undamaged and returned within 30 days of your purchase. We do not pay shipping costs for returns. You can return anything for any reason. 1. WHAT TO DO WHEN YOU GET YOUR ORDER Please check your order completely to ensure that everything is in good condition. If there is a problem with your shipment , you can return anything, for any reason at all. You can have a refund, a replacement, or a credit towards something else. Just send the item back with a copy of the invoice from your order; and a note of how you would like us to handle things (refund your money, send you a replacement, or leave a credit on your account for a future order). 2. WHAT TO DO IF SOMETHING IS DAMAGED Damages must be reported within 5 business days in order to process the appropriate claims and send out replacements in an efficient manner. • Do not discard the original shipment box or its packaging. • Do not return damaged items without notifying us first to obtain instructions. • Do keep track of any damages to the exterior of the box. On the invoice received with the package, highlight any damaged items. 3. WHAT TO DO IF YOU WANT TO MAKE A RETURN All items must be received back within 30 days of date you received your order. No returns accepted 30 days beyond the purchase date. Returns received without a copy of your order or incomplete or without original packaging could slow down your replacement. Instructions • Please include a copy of the original sales order with your return. • Please write down the reason for the return next to the item/s being returned on the sales order. • Write down if you want a replacement, store credit, or refund on the invoice. • Carefully package and insure the merchandise to prevent damages. Always keep your tracking number. Website orders are processed and shipped on the same or next business day after they are received. Phone orders placed before 2 PM EST are shipped on the same day they are received (US Mail orders will be shipped the same day before 11:30am). No shipments are sent out on Saturday, Sunday, or holidays. Shipping times vary depending on the state you live. FREE SHIPPING ON ALL ORDERS OVER $50.00!